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Contact Us


Many anwers could be answered at our FAQs, alternatively please use the contact methods provided.

Customer FAQs

Before you order

  • How do I get a quote?

    simply contact us on 0131 202 6899 or send us an email to enquiries@bestkilts.com with your tartan, sizes, accessories choices to crate your order, alternatively you may add all items to the cart that you wish to have a quote for, and by adding a value above the quote specified value (£500) you will then be able to register and save it for 7 days as a quote under your account for aproval, once the quote has been revised and updated for best rates we will then send you instructions for payment to be made from your account.

  • Taking Measurements?

    If you have any questions related to a measures and measuring yourself for best fitting, please take a moment to visit our complete guide in how to measure yourself at our measuring guide page.

     

    MEASURING GUIDE

Delivery / Shipping

  • Delivery Rates
    Our delivery system calculates and delivers the most low cost charges to your destination, in the event of a bulk order where weight limits could exeed more than 10Kgs we could then re availiate the costs for a more efficient low cost rate using our premium services.
  • How to upgrade your shipment?

    Please find instructions and upgrade services available at:

    Shipping Information


  • To where we ship?

    We ship to any where in the world, just add what you need to the cart and follow to check out for pricing to your location.

    For best rates buying bulk items more than £500 worth of products please contact us.

  • Where is my order?
    We normally send notifications about your order delivery if you do not receive this notifications please log in to your Best Kilt Accountand open your latest invoice to access your tracking number. Click on the corresponding tracking option.

Returns / Exchanges

  • How do I exchange my items?

     

    We provide an easy and efficient way to have your goods exchanged anywhere in the world, follow the respective links bellow in order to have a return label and pay for your return fee service that will return the exchanged item back to you on a tracking service.

     

    1 - RETURN & EXCHANGE SERVICE UK

     

    2- RETURN & EXCHANGE SERVICE WORLD

  • How do I get my Returns Label?

    To obtain a label fist you need to purchase a service that provides a return label, after receiving your confirmation of payment with your order status, CLICK ON THE PRODUCT NAME AS HIGHLIGHTED BELLOW.

    The label service is only downloadable 2 times after 2 attempts it will not be able to download anymore, please use a computer connected to a printer in order to have the label download and printed for the first time.

  • How to return an item for refund?

    In order to have your item sent back to us for a refund you can either send it back to us directly to the address printed on your invoice, or you can use one of our tracked services provided to have it sent directly to us (a printer required when using our services).

    1 - ORDER RETURN LABEL

  • Where do I return my item to?

    If you would like to return your items using your local mail services please note the address:

    Best Kilts LTD

    FAO: Katarzyna De Souza / Returns Dep.

    2 Granton Mill Road

    Edinburgh - EH4 4UR

    Scotland - United Kingdom

    Alternatively if you wish to have your item/s sent back single way for a refund using our label service please click here. 

  • Which service do I choose for return?

    The services provided here are to provide a speedy option when returning items for an exchange or refund.

    NOTE: Label and exchange services are only available to the UK, please check the WORLD RETURNS options for your country alternative return.

     

    -If you have sent us item/s back for an exchange but have not paid costs to send it back to you please use our RETURN FEE ONLY.

    This service covers cost to send exchanged items back to you on  Royal Mail Track Service

     

    - If you are returning items for a refund only we recommend using the RETURNS LABEL ONLY.

    This service covers cost of sending your item back to us using Royal Mail Track 48 Service

     

    - If you are sending item/s back for an exchange we recommend to use our service RETURN EXCHANGE FEE UK + Track 48 Return Label

    This option covers the cost of sending the item back to us for exchange and re-send a new item back to you as instructed.

Direct Contact

Sorry services unavailable at the mement, Please use the contact form below or try contacting us on our opening hours.

Opening Times:

Mon-Fri: 09:30am - 4:00pm
Saturday: 09:00am - 12:00pm
Sunday: Closed
Bank holidays: Closed

Contact Form

If we are currently unavailable by phone or email please use the conatct form to reach us.


Phone    Email


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